Shipping policy

NUZZLEVA Shipping Policy

NUZZLEVA currently offers FREE tracked shipping on all orders, unless otherwise stated at checkout.

Order processing

Orders are sent to our fulfilment partner for processing as soon as possible after payment is confirmed. Once an order has entered fulfilment, we may not be able to change or cancel it.

Estimated delivery

For our current products, estimated delivery is generally up to approximately 14 days, depending on the destination, selected shipping method, carrier conditions and local delivery network.

Delivery estimates are not guaranteed. Delays may occasionally occur due to customs processing, public holidays, severe weather, carrier disruptions or other circumstances outside our reasonable control.

Order tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to update after receiving your tracking number.

Shipping destinations

NUZZLEVA ships to supported destinations worldwide. Availability may vary by product and destination.

If we are unable to fulfil an order to your delivery address, we will contact you and arrange an appropriate solution, which may include cancellation and refund.

Shipping address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once the order has entered fulfilment or has been dispatched.

Customs, duties and taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are determined by local authorities.

Delayed or missing orders

If your tracking has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery window, please contact us so we can investigate with the carrier or fulfilment provider.

Multiple packages

In some circumstances, items from the same order may be shipped separately and may arrive at different times.

Contact

For shipping enquiries, please contact:

Email: [YOUR SUPPORT EMAIL]