Refund policy
NUZZLEVA Return & Refund Policy
We want you to be happy with your NUZZLEVA purchase. This policy explains how returns, refunds and product issues are handled.
Change-of-mind returns
You may request a change-of-mind return within 30 days of receiving your order.
To be eligible, the item must be unused, in its original condition and, where reasonably possible, in its original packaging.
For approved change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.
Please contact us before returning an item. We will provide the appropriate return instructions and return address. Items sent back without first contacting us may not be accepted.
Damaged, defective or incorrect items
Please inspect your order when it arrives and contact us as soon as reasonably possible if the product is damaged, defective, or you received the wrong item.
We may ask for your order number and photos or video to help us assess the issue.
Where required by applicable consumer law, we will provide an appropriate remedy, which may include a replacement, repair or refund.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.
Our goods come with consumer guarantees, including that they are of acceptable quality, fit for purpose where applicable, and match their description. Consumer guarantee rights cannot be removed by a store’s refund policy.
For a major failure, Australian consumers may be entitled to choose a refund or replacement. Remedies for other failures depend on the circumstances and applicable law.
Refunds
Once an approved return is received and assessed, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Your bank or payment provider may take additional time to process the refund.
Orders in transit
An order cannot normally be cancelled once it has been processed or dispatched. If you no longer want the item after dispatch, contact us after receiving it to discuss whether a change-of-mind return is available.
This does not affect your rights if the goods are faulty, damaged, incorrectly supplied or otherwise fail applicable consumer guarantees.
Return shipping
Do not send products to the address shown on a shipping label unless NUZZLEVA has specifically confirmed that return address.
Contact us first for return instructions, as the appropriate return location may vary.
Contact us
For return or refund enquiries, contact NUZZLEVA at:
Email: [shopnuzzleva@gmail.com]